AGENT 49 / 11 · RETAIL & E-COMMERCE · CONTRACT LIFECYCLE MANAGEMENT (CLM)

Legal Intake & Triage Agent

Reads every inbound contract request's type, counterparty and business context, then routes it to the right specialist with a pre-filled summary instead of a blank ticket.

READS FROMInbound request intake form, counterparty data

MCP SERVERLegal Data Server

MODELRouted to lightweight monitoring model

HANDS OFF TOContract Redlining Assistant

RUN THE AGENT

Set your request volume, model the triage impact

Adjust volume, triage time and misroute rates and the agent recalculates hours saved and delay avoided instantly.

ASSUMPTIONS

Monthly inbound contract requests 350

Manual triage time per request (hrs) 1.5

Agent triage time per request (hrs) 0.15

Baseline misroute rate (wrong specialist first) 22%

Agent misroute rate 6%

Extra delay days per misroute 3

Blended legal cost per hour (£) 180

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Triage hours saved / month

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Labor savings / month

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Misroutes avoided / month

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Delay days avoided / month

Metric	Value

HOW IT WORKS

What the agent actually does

1. Read the request	Parses the inbound request's contract type, counterparty, and business context.
2. Classify and prioritize	Determines which specialist — commercial, IP, employment, data privacy — the request needs, and its urgency.
3. Route with context	Assigns the request to the right specialist with a pre-filled summary, rather than a blank ticket.
4. Hand off	Passes routed requests to the Contract Redlining Assistant for standard paper, or flags novel requests for direct attorney review.